About team Operations
Our Operations team is what keeps the Shieldpay world turning.
Built up of like-minded professionals who are our first line of defense when it comes to client safety and security, ensuring our products are doing what they do best. Ops are an efficient team of Analysts, Customer Support, and Project Managers who consistently come together as a collective to create the best possible service and experience for Shieldpay clients.
Hear from two of our newest Shieldpay'ers
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Since joining the team I have learned so much in my role in such a short space of time. The support and transparency from colleagues from across the business really makes you feel involved and empowered to bring forth ideas and creativity which gives a sense of freedom to take ownership of your work and be yourself. Working for Shieldpay makes you feel part of something where you are celebrated and acknowledged and proud to be part of the continuous growth.
Chandra
Financial Crime Team
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Having only been here for a short amount of time, the business and my team have welcomed me with open arms, guiding me every step of the way in my career progression. Shieldpay has an ‘open-door’ type of policy, and we are encouraged to be open and honest in every aspect of the job. It is extremely refreshing to be part of an innovative and forward-thinking company.
Kelly
Financial Crime Team
Teams
Meet team Operations
Workplace & culture
Our team is filled with ambitious, curious and entrepreneurial people. We hire and nurture inquisitive, creative minds looking to flourish in a supportive and collaborative environment, recognised by being placed within the top 100 startups to work for in 2022 by Tempo and Flexa certified in 2023
We don’t like old fashioned corporate hierarchy. Instead we like to empower our people to make a change and be autonomous in their role with all the support you need with the other teams around you.
Why join us
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Share Options
We are pleased to issue a package of share options that ensures every employee can be part of Shieldpay's success
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Unlimited Holiday
We did away with the old-school cap on annual leave to ensure our employees keep a healthy work/life balance
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Wellbeing Days
Employees can take a day a month away from work – for those days when your head is just not in the right space
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Flexible Working
We are pleased to treat our employees like adults and judge them on the work they do not the hours they work
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Personal Development
We invest in our people, as well as yearly funding we offer external development
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Private Medical
With no financial excess and pre-existing coverage from an industry leader in physical and mental health
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Life Assurance
Our employees can rest assured that their loved ones will be supported should the worst happen
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Pension Contributions
Group Personal Pension Plan with Royal London. You contribute 5% and we contribute 5%
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Wellbeing Aid
We have a calendar of events throughout the year as well as membership to the Calm app for each employee
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Menopause Support
As well as our inclusive policy we’ve teamed up with Balance, who directly support those affected by all stages of the menopause.
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Enhanced Allowances
From maternity leave to eyecare, we don’t just offer the basic – we make sure that we are able to go the extra mile
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Season Ticket Loan
It may not have had a big take-up during the pandemic but it’s there if our people need it
