Your questions, answered

• 🦸🏾 What are our tips when interviewing with us?

  Own the Outcome

  • Show us how you take ownership of your work, meet deadlines, communicate clearly, learn from mistakes, and support your team
  • How have you empowered the people around you by delegating, supporting, celebrating, and fostering positivity?

  Be Curious. Be Yourself
  

  • Tell us how you've sought out diverse viewpoints and challenge the status quo.
  • When have you messed up and how did you turn this experience into something good?
  • Be curious and ask questions! 

  Achieve the Outstanding

  • Tell us about a time you really went the extra mile to make sure something was top-notch.
  • What's the coolest, most creative thing you've done to solve a problem?
  • How have you used data to make things better? Give us an example

• 🤩 What does our onboarding look like?

  We've crossed the T's, dotted the I's and got the paperwork out of the way... What's next?
  
  Background Screening

  Once you sign your contract with us you'll receive an email invite from our background screening partner. As we are regulated by the FCA all employees complete a criminal, employment, and a series of credit checks. These usually take 2 weeks to complete.
  

  Meeting Your Team

  We operate a hybrid workplace.

  This means we value in-person collaboration just as much as focus time.

  To ensure you are set-up for success we will arrange for you to meet the team before you start to ensure you walk into an environment you feel comfortable in.

  Equipment

  We will send you your own equipment which normally arrives a week before your start date. Our standard laptop is a Mac and we are happy to provide a laptop stand, mouse or keyboard.

  Once You're In The Room

  You will go through a carefully designed 'onboarding journey' made up of various sessions led by colleagues of the business - from compliance to product, we will try to bring you up to speed as quick as possible!

  During the first couple of weeks you can expect to do a mix of remote and in-office work!

• 📨 What should I include with my application?

  We don’t like old-fashioned corporate processes. Instead, we like to build bespoke application journeys. Our advice: 

  Try and give as much detail when answering the pre-screening questions. CVs can be limiting, the Qs are there to help us understand who you are and what you can bring to the Shieldpay team. More is more! 

  Show us some of your previous work. We'd love to see portfolios, case studies, links, and testimonials. These additional resources bring your profile to life! 

• ♻️ Can I apply for another opportunity if I've been unsuccessful?

   

  Absolutely! As a small but growing organisation, we expect to have a number of new & exciting opportunities opening up every month. Connect with us & keep an eye on our social media profiles & follow us on Linkedin.

   

• 🏡 What's our view on flexible working?

  We love flexible working! We were always flexible in our approach even before the pandemic – and we are pleased to treat our employees like real adults and judge them on the work they do – and not the hours that they have sat at their desks.

  We do however value physical interaction and as a growing business, we want to ensure new joiners are not limiting their internal relationships to screen time. We, therefore, promote a weekly presence in our London HQ. Most of us drop into the office twice a week.