Your questions, answered

• 🤩 What does our onboarding look like?

  We've crossed the T's, dotted the I's and got the paperwork out of the way... What's next?
  
  Background Screening

  Once you sign your contract with us you'll receive an email invite from our background screening partner. As we are regulated by the FCA all employees complete a criminal, employment, and a series of credit checks. These usually take 2 weeks to complete.
  

  Meeting Your Team

  We operate a hybrid workplace.

  This means we value in-person collaboration just as much as focus time.

  To ensure you are set-up for success we will arrange for you to meet the team before you start to ensure you walk into an environment you feel comfortable in.

  Equipment

  We will send you your own equipment which normally arrives a week before your start date. Our standard laptop is a Mac and we are happy to provide a laptop stand, mouse or keyboard.

  Once You're In The Room

  You will go through a carefully designed 'onboarding journey' made up of various sessions led by colleagues of the business - from compliance to product, we will try to bring you up to speed as quick as possible!

  During the first couple of weeks you can expect to do a mix of remote and in-office work!

• 📨 What should I include with my application?

  We don’t like old-fashioned corporate processes. Instead, we like to build bespoke application journeys. Our advice: 

  Try and give as much detail when answering the pre-screening questions. CVs can be limiting, the Qs are there to help us understand who you are and what you can bring to the Shieldpay team. More is more! 

  Show us some of your previous work. We'd love to see portfolios, case studies, links, and testimonials. These additional resources bring your profile to life! 

• 🦸🏾 What are our tips when interviewing with us?

  Do the right thing, not the easy thing - Shieldpay is moving at speed, we need to hear that you're comfortable with delivering quality while matching our pace. Tell us about previous fast-past, scaleup environments you've thrived in

  Bring your ideas to life - Innovation is key to us. Bring examples of previous innovations even if they didn't work out - we want to hear about them

  Support - It's a clique but we're one big family. We want to hear about your empathy and compassion for those around you

  Think BIG be ambitious - Shieldpay is full of impactful and innovative people. Tell us about your ambitions & how you've stepped outside your comfort zone

  Customers First - We put customers at the heart of all we do. Our customers are our best ambassadors. When answering questions bring examples of customer-led projects

  You be you - Don't be afraid to tell us about your world. For example. do you need support from us? We can help with additional needs. Are you looking to start a family? We can tell you about our maternity & paternity policy.

• ♻️ Can I apply for another opportunity if I've been unsuccessful?

   

  Absolutely! As a small but growing organisation, we expect to have a number of new & exciting opportunities opening up every month. Connect with us & keep an eye on our social media profiles & follow us on Linkedin.

   

• 🏝 Do we really have unlimited holiday?

  Yes! It's true, some companies have rolled out unlimited holidays and employees have ended up using less than they previously had.

  This is not our intention. All employees are eligible for our unlimited holiday policy. We work together in our teams to make sure we're using the policy but also not leaving anyone in the lurch during busy times.

  We also use our mental health days when we need a day to reset.
  

• 🏡 What's our view on flexible working?

  We love flexible working! We were always flexible in our approach even before the pandemic – and we are pleased to treat our employees like real adults and judge them on the work they do – and not the hours that they have sat at their desks.

  We do however value physical interaction and as a growing business, we want to ensure new joiners are not limiting their internal relationships to screen time. We, therefore, promote a weekly presence in our London and/or Haywards Heath office. Most of us drop into the office twice a week.