The opportunity

As Senior Regulatory Compliance Manager, you'll play an impactful role in shaping and maintaining our compliance framework while actively driving innovation and customer-centric outcomes. Reporting to the Director of Risk, Compliance and Financial Crime, you will act as a strategic partner, utilising proactive horizon scanning to transform regulatory or legal developments into actionable business solutions. You'll be a forward-thinker who sees risk as an opportunity for action, not a restriction.

What you'll be doing 

• Own the Compliance Framework: Partner with the Director of Compliance to design, embed, and continuously optimise a high-impact compliance framework that guarantees firm-wide adherence to all legal and regulatory mandates.
• Lead Consumer Duty Excellence: Hold the central role for ongoing oversight of Consumer Duty, actively ensuring every product, service, and customer journey delivers superior customer outcomes aligned with the FCA’s four principles.
• Strategic Project Execution: Lead the full lifecycle of Compliance projects and roadmaps, driving coordination, prioritisation, and timely delivery across all business units.
• Proactive Advisory: Act as an embedded compliance expert, ensuring crucial advisory support is injected at the earliest stages of key business projects and product development.
• Innovate and Benchmark: Collaborate with Product teams to implement industry best practices and new ideas that enhance good customer outcomes and drive business integrity.
• Policy Modernisation: Rapidly drive improvements and updates to Compliance Policies and operational procedures, ensuring they are always cutting-edge and fit-for-purpose.
• Secure Firm-Wide Buy-in: Work across all functional areas to champion the compliance culture, ensuring leadership and staff fully adopt and embed the framework.
• Expert Challenge and Guidance: Serve as a trusted advisor, providing incisive challenge and advice on complex areas including payment regulations, financial promotions, product governance, TCF, conduct risk, and data privacy.
• Actionable Risk Reporting: Articulate key risks, issues, and strategic recommendations clearly and concisely to leadership, ensuring immediate and appropriate corrective action is taken.
• Regulatory Implementation Lead: Take the lead on timely and effective implementation of all new and relevant regulations across the business.

What we're looking for in you

• Proven experience within regulated financial institutions, e-commerce, or high-growth FinTech environments, backed by a robust, practical understanding of the EU/UK regulatory framework for Payments (PSD/EMI) and/or Cards.
• Demonstrated ability to thrive under pressure, expertly managing a diverse and high volume of tasks while consistently meeting aggressive deadlines.
• Exceptional capacity to rapidly absorb, retain, and stay ahead of complex information pertaining to Product setups, Compliance controls, and key organisational stakeholders.
• Strong affinity for data analysis and evidence-based decision-making to drive optimal compliance strategy.
• Proven ability to proactively manage change and seamlessly adapt to the demands of a continuously growing and transforming business landscape.
• Solid, hands-on experience in policy development, strategic implementation, and high-level regulatory advisory.
• Direct experience in successfully embedding non-financial crime Compliance frameworks from a foundational, bottom-up approach
• Innate drive to continually raise the compliance bar and aggressively champion the compliance agenda across multiple, diverse business lines.
• Excellent communication with a proven track of building robust stakeholder relationships and influencing outcomes at all organisational levels.
• A self-starter with a strong bias for action, a dedication to taking the initiative, and an unwavering commitment to excellence and attention to detail.

Our Promise: Shieldpay is an equal opportunities employer. For Shieldpay building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance