The opportunity

Shieldpay is an escrow and Third-Party Managed Account (TPMA) service provider, authorised and regulated by the FCA as a Payment Institution. Shieldpay functions as a standalone platform or as a full suite of APIs for integration with third parties.

We are looking for an experienced and forward-thinking Senior Financial Crime Systems Manager to join our team and lead the development, configuration, and optimisation of our financial crime technology landscape. You will own the end-to-end strategy, delivery and continuous optimisation of our FinCrime detection, prevention and monitoring solutions.

The role balances strategic vision with hands on execution, requiring deep data expertise, strong technical acumen with vendor platforms, and a passion for getting into the details of rule calibration, model performance and emerging typologies. This is a critical role that will sit at the intersection of Compliance, Technology, Product and Operations, helping us stay one step ahead of financial crime threats while delivering operational efficiency.

This role is particularly suited to a candidate with a proven track record in the corporate (B2B) sector.

What you’ll be doing

• Define and Evolve the FinCrime Systems Strategy
• Develop and maintain a holistic roadmap spanning corporate onboarding, fraud, in life management, AML transaction monitoring and screening.
• Continuously assess threat landscapes and regulatory change to ensure controls stay ahead of new typologies.
• Leverage advanced analytics, and machine learning techniques, supported by Tech and Data Scientists to surface anomalies, optimise risk scores and reduce false positives.
• Own dashboards and KPIs that evidence the effectiveness of controls and drive iterative improvement.
• Rule & Model Calibration
• Design, test and tune detection rules, thresholds and model features across vendor and inhouse tools, using back testing and champion/challenger approaches.
• Implement robust change management around parameter updates and model retraining.
• Vendor & Platform Ownership
• Collaborate across Compliance, Risk, Operations, Product and Technology to align business requirements with system capabilities and regulatory expectations.
• Conduct data quality reviews, assurance testing, and oversight of exception handling procedures.
• Support internal/external audits, regulatory reviews, and independent assurance with technical and documentation input.
• Engage and manage vendor relationships, including incident handling, change requests, and roadmap planning
• Produce and maintain system design documentation, configuration guidance, supporting models, and Risk & Control (RiskCo) artefacts to ensure robust governance, effective control operation, and audit/regulatory readiness.
• Present regular updates to senior leadership on threat trends, control performance and roadmap delivery.

What we're looking for in you 

• Proven experience in financial crime systems management within a corporate or B2B environment — focusing on business and corporate clients, not retail banking or consumer segments.
• Proven FinCrime domain expertise covering Corporate, fraud, AML transaction monitoring and screening within banking or fintech.
• Strong understanding of financial crime typologies, AML regulatory expectations (e.g. FCA, JMLSG), and systems assurance principles.
• Demonstrated success in rule/model calibration and driving measurable reduction in AML risk while optimising operational efficiency.
• The ideal candidate will have a strong background in designing and drafting system guidance documents, as well as preparing model support documentation to underpin key financial crime systems and controls. They will be experienced in producing materials suitable for Audit and Risk Committee approval, ensuring transparency, traceability, and regulatory alignment.
• Demonstrated ability to translate compliance requirements into technical configurations and workflows.
• Comfortable working with large datasets, rule logic, risk scoring models, and system-driven alerting tools.
• Experience working with or leading cross-functional projects across compliance, technology, and operations.
• Strategic thinker with curiosity for emerging threats (e.g. deepfake ID, Perpetual KYC, AI) and innovation in real-time analytics.
• Ability to thrive in a fast-paced, evolving regulatory and technological landscape.
• Resilient under pressure and adaptable to change.
• Excellent communication skills to work across Compliance, Technology, Product, and Operations with an ability to influence stakeholders and drive alignment.
• Comfortable navigating between high-level strategy and detailed system configuration, with a hands-on approach.  

Our Promise: Shieldpay is an equal opportunities employer. For Shieldpay building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance